CN Warehouse & Order Support FAQ

Q1: Is my order safe?

A: Yes, your order is safe.

All existing CN Warehouse orders remain active in our system and continue to move through our fulfillment process.

We have temporarily paused new CN Warehouse orders so our team can focus resources on fulfilling and tracking existing orders more effectively.

If your tracking information appears delayed or has not updated recently, this may be due to the current cross-border shipping environment and does not necessarily affect the actual progress of your order.

Q2: Are you shutting down or stopping operations?

A: No.

VAPEPIE & InfinityMist continue to operate normally.

We are actively expanding local Australian inventory, evaluating additional international warehouse options, and testing alternative shipping routes to provide more stable long-term service for Australian members.

We recommend following our official announcements, email updates, and community channels for the latest information regarding stock arrivals and operational updates.

Q3: When will Australian local stock be available again?

A: Our local inventory replenishment efforts are ongoing.

Due to the current market and logistics environment in Australia, restock timelines remain subject to change and cannot be guaranteed at this stage.

Once inventory arrives and becomes available, we will notify members through:

• Store homepage announcements
• Email notifications
• Community announcements

Q4: Will I still be able to purchase products in the future?

A: Yes.

Future purchasing channels will gradually become available again as our fulfillment network continues to expand.

We are actively building a more stable supply structure, including:

• Australian local inventory
• Additional international warehouse locations
• Alternative international shipping routes

The brand is not leaving Australia. We are investing in stronger fulfillment capabilities for the long term.

Q5: Why was the CN Warehouse temporarily paused?

A: To prioritize the fulfillment of existing orders and improve delivery reliability, we made the decision to temporarily pause new CN Warehouse orders after careful evaluation with our logistics partners and consideration of the current Australian operating environment.

Please rest assured that our team continues to work on expanding warehouse options, testing new logistics solutions, and strengthening local inventory availability.

Any future updates will be shared through our website, email notifications, and community channels.

Q6: Are there any new shipping solutions being developed?

A: Yes.

We are currently working on multiple initiatives, including:

• Testing and evaluating additional international warehouse locations
• Exploring and optimizing alternative shipping routes
• Expanding Australian local inventory programs

Some of these initiatives have already entered testing phases. Our goal is to continuously improve fulfillment capacity and provide more reliable service for members.

Q7: My CN Warehouse tracking has not updated for a long time. What should I do?

A: In the current cross-border logistics environment, some shipments may experience tracking delays or incomplete tracking updates.

This does not necessarily mean that the shipment has stopped moving.

If you would like us to check your order status, please contact our customer support team through Live Chat and provide your order number.

As verification requires coordination with logistics partners, responses may take approximately 24–36 hours. We appreciate your patience and understanding.

Q8: Can I still place orders after the CN Warehouse pause?

A: At the moment, new CN Warehouse orders are temporarily unavailable.

We recommend following our store announcements and email updates. Once shipping capacity and fulfillment resources are further expanded, the CN Warehouse ordering channel may reopen.

Q9: Why did another customer receive a different response from support?

A: Each CN Warehouse order may be at a different fulfillment stage.

Our support team verifies shipment status, logistics milestones, and any exceptions individually with our logistics partners. Because each order's situation may differ, the specific information or solutions provided by support may vary from customer to customer.

Q10: My tracking shows the parcel in another country. Was it shipped to the wrong address?

A: Not necessarily.

To improve transportation stability, some shipments may travel through intermediate countries before entering Australia.

This is a common routing adjustment used in international logistics and does not mean your parcel has been sent to the wrong destination.

Your final delivery address remains the Australian address provided in your order.

Q11: Are you just delaying things? Will you eventually stop supporting customers?

A: No.

Temporarily pausing new orders while focusing on existing orders is a responsible operational decision designed to improve fulfillment performance—not to avoid responsibility.

VAPEPIE & InfinityMist have served Australian customers for years, and we remain committed to supporting our members.

The announcements, FAQ updates, email communications, and community updates you see are all part of our ongoing efforts to improve fulfillment and provide long-term service.